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1.

The Innovator's Dilemma by Clayton M. Christensen Price: $18.95

3.

The Trusted Advisor by David H. Maister Price: $22.70

4.

Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard Price: $22.95

5.

Selling the Invisible: A Field Guide to Modern Marketing by Harry Beckwith Price: $15.95

6.

The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld Price: $29.95

7.

Permission Marketing: Turning Strangers Into Friends And Friends Into Customers by Seth Godin Price: $20.00

8.

The Designful Company: How to build a culture of nonstop innovation (Voices That Matter) by Marty Neumeier Price: $24.99

9.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli Price: $24.95

10.

The Experience Economy: Work is Theater & Every Business a Stage by James H. Gilmore Price: $18.95

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